Domain Mgmt

Published on January 7th, 2014 | by Joanna Connell



A company that helps users register internet domains and provides hosting solutions for their websites.  It is the largest ICANN-accredited internet registrar in the world and has handled over 55 million internet domain registrations since its founding in 1997.

Creating an account

New customers have to sign up for a GoDaddy account by entering their email address, choosing a password and – more importantly – a call-in PIN code.  The criteria for passwords on GoDaddy is that they have to contain no less than nine characters, including at least one upper-case letter and a number.

The call-in PIN is a four-digit number that users quote when contacting customer services to validate their account and identity.  The system recommends that you choose a code that other people won’t guess easily since this is closely linked to your personal details.  The policy for this code is that straight numerical sequences (e.g. 1234 or 1111) are not allowed.

Security features on GoDaddy

GoDaddy does not offer users many security features with their accounts apart from the most basic measures.  GoDaddy uses an encrypted SSL connection whenever sensitive data like personal information and payment details are being exchanged between the user and the company’s servers.  However you have a number of security options that relate to any website you choose to host on their service, including security seals that ensure an encrypted SSL connection is in place.

Changing your security settings

The only security setting you can manage on your GoDaddy account is your account password. Since your account holds personal information and payment details, it is very important that you change your password regularly and pick a strong one.

To change your password, login to your account and click on the ‘My Account’ button at the top-right of the page.  Click on ‘Update Security Settings’ and fill in the change password form by typing your old password and then entering your new password twice.  Click on the ‘Save Changes’ button to confirm the change.

Personal data collection

GoDaddy collects a variety of personal data from its users when they sign up for an account and throughout their subscription to the service.  The company uses this information to help it personalise and enhance the service it provides.  The company never shares the data it collects with other companies for commercial reasons, and it will always ask the user for his or her consent to receive promotional material from other brands that may be of interest.  Users can easily unsubscribe from any communication through their settings page.

Cancelling your GoDaddy account

Unfortunately, the process to permanently delete your GoDaddy account is a long one.  You need to remove all the items that you are currently paying for through your account and remove any active payment methods.

To remove items you are currently paying for, after logging into your account, click on ‘Payments and Renewing Items’ from the ‘My Renewals & Upgrades’ menu and check the box next to the items that you would like to cancel and click on the ‘Cancel Item’ button.  You can choose to ‘Cancel Now’ or ‘Cancel at Expiration Date’ in the menu that appears to the right. Finally, click on ‘Save Changes’.

Moreover, there must be no products or services in our system which are currently linked to that payment method before you can remove it. Select ‘My Payment Information’ from the ‘My Account’ menu and click on the radio button next to the desired payment method in the list. Click the ‘Deactivate Payment Method’ button. After moving any products or services to another payment method, click the ‘Save Changes’ button.

When your GoDaddy account is cancelled your personal information is placed in “deactivated” status.  This information is retained in order to comply with legal obligations, resolve disputes, or enforce agreements.

Security record

There have been several reports on news channels that GoDaddy accounts were hacked into in the past and security breaches have also been reported by users.  It is suggested that users pick strong passwords when they create an account and that they change it regularly.

Linking third parties

You can link certain third party services and apps to add to your GoDaddy account.  The information shared on these services is governed by their own privacy policies and users are recommended to review these policies and check their privacy settings to make sure they are aware of the data that is being shared.

Tracking your shared information

So far, GoDaddy does not provide users with tools that let them track down how their personal information is used.

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